Last Updated: 2025-12-10
1. Introduction
Welcome to LGPparts.com (“we”, “us”, or “our”). By accessing or using this website (the “Site”) and placing an order, you (“you”, “customer”, or “buyer”) agree to be bound by these Terms & Conditions. Please read them carefully before using our Site. If you do not agree to these Terms, please discontinue use of the Site.
2. Company Information
Business Name: LGPparts.com
Legal Entity: Cottonwood Intelligent Technology Limited
Hong Kong Office Address: 111 Tung Chau Street Room 1001, Cloud Tower Tai Kok Tsui Kowloon 999077 Hong Kong
USA Business Address (Warehouse & Customer Support): 2750 Gilmore Lane, Oroville, CA 95966, USA
We are a US-focused auto parts retailer operated by a Hong Kong registered company, with fulfillment and customer support in the United States.
Customer Service Email: lgppartsus@gmail.com
Customer Service Phone: +1 (510) 214-4469 (Monday–Friday, 9:00 AM – 5:00 PM PT)
3. Definitions
- “Seller” / “we” / “us” – LGPparts.com and its operating entity.
- “Buyer” / “you” – Any individual or business placing an order.
- “Goods” – Products offered on our Site.
- “Order” – A purchase submitted via our Site.
4. Product Information & Accuracy
We make every reasonable effort to ensure that product descriptions, compatibility data, images, and pricing displayed on the Site are accurate. However, occasional typographical or pricing errors may occur, and product availability may change without notice. Vehicle compatibility charts and fitment data are provided for reference only; buyers are responsible for confirming fitment prior to purchase.
Automotive Disclaimer: Product descriptions, images, and compatibility charts are for reference only. Buyers are responsible for verifying fitment, installation, and safe usage. LGPparts.com is not responsible for installation errors, vehicle damage, or improper use.
If we discover an error after an order is placed, we may contact you to confirm the order. If we cannot confirm the order, we reserve the right to cancel it and provide a full refund.
5. Pricing, Taxes & Fees
All prices are displayed in USD. Prices do not include applicable sales tax (charged where required by law), shipping fees (calculated at checkout), or duties/customs fees for international orders. We reserve the right to update pricing at any time.
International customers are responsible for all duties, taxes, and customs fees incurred during shipping. Delivery times are estimates and may be affected by customs processing.
6. Payment Terms
We accept the payment methods shown at checkout. An order is accepted only after payment is successfully processed. After payment, you will receive an Order Confirmation Email summarizing your purchased items and payment details.
If payment fails, is declined, or flagged for fraud, the order will not be processed or shipped. We may contact you for verification before accepting an order.
7. Order Processing & Acceptance
We reserve the right to accept or reject any order for reasons including, but not limited to: incorrect product or pricing information, payment verification issues, suspected fraud, or product unavailability. If your order is rejected, we will notify you and issue a refund for any amounts already charged.
8. Shipping & Delivery
Shipping fees and delivery estimates are shown at checkout. Once a package is handed to the carrier, risk of loss transfers to the buyer. Delivery times are estimates and not guarantees. We are not responsible for carrier delays, weather, customs inspections, or other circumstances beyond our control. For full details, please review our Shipping Policy.
9. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are subject to our separate Return & Exchange Policy. In general:
- Returns are accepted within 30 days of delivery for eligible items.
- Eligible items must be unused or lightly used, and in original packaging with all accessories.
- Return shipping is typically the buyer’s responsibility unless the return is due to our error (e.g., defective or incorrect item).
- If you receive a damaged or incorrect item, contact us within 30 days with order details and photos; we will repair, replace, or refund at no additional cost.
10. Order Cancellation
Orders may be canceled prior to payment confirmation. Once an order has entered processing or shipped, cancellation may not be available. Contact customer service immediately at lgppartsus@gmail.com.
11. Warranty
Unless a product page states otherwise, products are sold “as-is.” Manufacturer warranties, if any, apply as specified by the manufacturer. Consumable items and items subject to wear (e.g., filters) may carry limited or no warranty. Claims for defective items should follow our Return & Exchange Policy. LGPparts.com is not responsible for damages caused by improper installation or misuse.
12. Limitation of Liability
To the fullest extent permitted by applicable law (including California law), LGPparts.com shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Site or purchase of products, even if we have been advised of the possibility of such damages. Our maximum liability for any claim is limited to the purchase price of the affected product(s).
13. Intellectual Property
All content on this Site, including but not limited to text, images, graphics, logos, product descriptions, layout, and design, is the property of LGPparts.com or its content suppliers and is protected by applicable intellectual property laws. Any reproduction, distribution, modification, or commercial use of Site content without prior written consent is strictly prohibited.
14. Privacy Policy
Your privacy is important to us. Our collection and use of personal information through this Site are governed by our Privacy Policy. By using this Site or placing an order, you acknowledge that you have reviewed and understood our Privacy Policy.
15. Changes to These Terms
We may update or modify these Terms & Conditions from time to time to reflect changes in business practices, legal requirements, or operational needs. Changes will be posted here with the updated "Last Updated" date. Significant changes will also be notified via email when possible. Your continued use of the Site constitutes acceptance of the revised Terms.
16. Prohibited User Conduct
By using this Site, you agree not to engage in activities that may disrupt, harm, or misuse the Site or our services. Prohibited conduct includes:
- Providing false, misleading, or inaccurate information when placing an order or creating an account.
- Attempting to interfere with the Site’s functionality, security, or normal operations.
- Using the Site for fraudulent, unlawful, or unauthorized purposes.
- Abusing return, refund, or exchange policies.
- Accessing or attempting to access restricted areas without authorization.
We reserve the right to restrict, suspend, or terminate access to the Site and cancel orders for users who violate these Terms, to the extent permitted by law.
17. Pricing Errors & Incorrect Pricing
While we strive to ensure accurate pricing and product information, errors may occasionally occur due to technical issues, human error, or system updates.
If a product is listed at an incorrect price or with incorrect information, we reserve the right to:
- Contact you to inform you of the error and request confirmation to proceed at the correct price.
- Cancel the order and issue a full refund for any amounts charged.
We are not obligated to fulfill orders placed at incorrect prices. Any corrective action will be communicated to the customer in a timely manner.
18. User Rights & Customer Support
Users may access, correct, or request deletion of their personal information. Customer service inquiries will be responded to within 1 business day (Monday–Friday). Contact us at lgppartsus@gmail.com.