Frequently Asked Questions (FAQ)
Below you will find answers to common questions regarding ordering, shipping, returns, warranty, and customer support for LGPparts.com.
1. Ordering & Product Fitment Information
Q: How do I confirm if a part fits my vehicle?
Automotive parts compatibility may vary by vehicle model, year, engine type, and production batch. To reduce the risk of incorrect orders, we strongly recommend:
- Verifying the OEM or part number on your original component
- Carefully reviewing fitment notes and compatibility details on the product page
- Contacting our support team with your VIN number before placing an order
Important Fitment Disclaimer: Compatibility information is provided as a reference only. Final responsibility for confirming proper fitment rests with the buyer.
Q: Are product images accurate?
Product images are for reference purposes only. Actual items may vary slightly due to manufacturer updates, packaging changes, or production batches. These variations do not affect the product’s intended functionality or specifications.
2. Payment & Pricing
Q: What payment methods do you accept?
We accept the following payment methods:
- Visa, MasterCard, American Express, Discover
- PayPal
All payments must be successfully processed before an order is accepted and shipped.
Q: Do you charge sales tax?
Sales tax is calculated automatically at checkout based on your shipping address and applicable state regulations.
3. Shipping & Delivery
Q: How much does shipping cost?
Standard Shipping (U.S.): Free
Expedited Shipping: $15 flat fee
Q: When will my order ship?
Orders placed before 2:00 PM Pacific Time usually ship the same business day. Orders placed after this time are processed the next business day.
Q: How long does delivery take?
| Shipping Method | Fee | Processing Time | Delivery Time | Estimated Total |
|---|---|---|---|---|
| Standard Shipping | Free | 1–3 business days | 3–6 business days | 4–9 business days |
| Expedited Shipping | $15 | 1–2 business days | 2–5 business days | 3–7 business days |
Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control. Please refer to our official Shipping Policy for full details.
Q: Which carriers do you use?
We ship orders using trusted carriers, including: FedEx, USPS, DHL, and Amazon FBA (Fulfillment by Amazon). Carrier selection depends on product location, destination, and shipping method.
Q: Will I receive a tracking number?
Yes. All shipped orders include a tracking number. Once your order is dispatched, the tracking information will be sent to your registered email address and is also available in your customer account.
Q: Do you ship to PO Boxes?
Yes. PO Box deliveries are shipped via USPS. Please contact us before ordering to ensure proper carrier assignment.
4. Returns & Exchanges
Q: What is your return policy?
Eligible items may be returned within 30 days of delivery, provided that they are:
- Unused or lightly used
- In original packaging
- Complete with all accessories
Return shipping costs are the customer’s responsibility unless the return is due to our error (incorrect or defective item).
Q: What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 30 days of delivery and provide:
- Your order number
- Clear photos of the item and packaging
We will resolve the issue by repair, replacement, or refund at no additional cost.
Q: How do I initiate a return or exchange?
Please email us at lgppartsus@gmail.com or submit a request through your customer account page.
5. Warranty
Q: Do your products include a warranty?
Most products include a one-year limited warranty covering manufacturing defects.
Q: What is not covered under warranty?
- Improper installation
- Misuse or abuse
- Normal wear and tear
- Product modification or alteration
Professional installation is recommended for automotive parts.
6. Order Changes & Cancellations
Q: Can I change my shipping address?
Yes, if your order has not yet shipped. Please contact us as soon as possible.
Q: Can I cancel an order?
Orders may be canceled before processing or shipment. Once shipped, cancellations are no longer possible.
7. Tracking & Account Information
Q: How can I track my order?
Once shipped, you will receive a tracking number via email. Tracking details are also available in your account under “Orders.”
Q: Where can I view my order history?
Log in to your account and navigate to “Orders.”
8. Customer Support
Q: How can I contact customer support?
- Email: lgppartsus@gmail.com
- Phone: +1 (510) 214-4469 (Monday–Friday, 9:00 AM – 5:00 PM PT)
- Hong Kong Office Address: 111 Tung Chau Street Room 1001, Cloud Tower Tai Kok Tsui Kowloon 999077 Hong Kong
- USA Business Address (Warehouse & Customer Support): 2750 Gilmore Lane, Oroville, CA 95966, USA
- We are a US-focused auto parts retailer operated by a Hong Kong registered company, with fulfillment and customer support in the United States.
9. Installation & Usage Disclaimer
Q: Do you offer installation support?
We do not provide installation services. Some products include instructions; others may require professional installation.
Installation Disclaimer: LGPparts.com is not responsible for damages or failures caused by improper installation, misuse, or failure to follow manufacturer guidelines.