Effective Date: 2025.08.01
About this Policy
This Privacy Policy describes how LGPparts.com and its subsidiaries, divisions, and affiliates (“we”, “us”, or “our”) collect, use, and protect your personal information on our website (the “Site”), including mobile websites and apps. By using our Site, you consent to the practices described in this Policy.
Transparency & User Control: You are in control of your personal information. You can choose not to provide certain data, opt-out of marketing communications, and request access or deletion at any time. Refusal to provide required information may affect your ability to complete orders.
Information We Collect
- Order Information: Name, billing/shipping address, email, phone number, payment details for processing your orders.
- Device & Website Information: IP address, browser type, pages visited, time spent, referral data, cookies, web beacons, and other tracking technologies.
- Communications: Any correspondence you send to our customer service representatives.
- Third-Party Information: Payment processors, shipping carriers, or analytics providers may share data required to complete transactions or improve services.
How We Collect Information
- Directly from you: When you create an account, place an order, subscribe to newsletters, or communicate with us.
- Automatically: Through cookies, web beacons, and similar technologies that track website usage and browsing behavior.
- From third parties: Such as payment processors, shipping carriers, or analytics providers to complete transactions or improve services.
- Log Files: Our web server automatically collects information including your IP address, browser type, referring/exit pages, and timestamps.
How We Use Your Information
- Process and fulfill orders, including payment and shipping.
- Communicate with you regarding orders, promotions, and updates (with your consent).
- Analyze website usage to improve and optimize our services and marketing.
- Prevent fraud and ensure website security.
- Comply with legal obligations or respond to lawful requests.
Information Sharing
- With shipping carriers to deliver your orders.
- With payment processors to complete transactions.
- With marketing or analytics providers (only with your consent) to improve our services or for advertising purposes.
- To comply with legal obligations, respond to subpoenas, or enforce our policies.
We do not sell, rent, or lease your personal information to third parties.
Cookies and Tracking
We use cookies, web beacons, and similar technologies for site functionality, analytics, and advertising purposes. Third-party cookies may be used to provide personalized ads. You can opt-out of third-party tracking through your browser settings or by visiting aboutads.info.
Security
We use industry-standard encryption (SSL) to protect your payment and personal information transmitted through our website.
Data Retention
We retain your Order Information as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or enforce agreements. You may request deletion of your personal data as described below.
User Rights (For US Users)
You have the right to access, correct, or request deletion of your personal information. California residents may exercise rights under the CCPA. To exercise your rights, please contact us at:
Email: lgppartsus@gmail.com
Phone: +1 (510) 214-4469
Office Address: 111 Tung Chau Street Room 1001, Cloud Tower Tai Kok Tsui Kowloon 999077 Hong Kong
Requests will be responded to within 1 business day.
Cross-Border Data Transfer
We operate from Hong Kong. By providing information from outside Hong Kong, you consent to transfer of your data to Hong Kong for processing. We implement appropriate security measures; however, data protection laws may differ from your country of residence.
Privacy Policy Updates
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about your personal information, please contact us:
- Email: lgppartsus@gmail.com
- Phone: +1 (510) 214-4469 (Monday–Friday, 9:00 AM – 5:00 PM PT)
- Hong Kong Office Address: 111 Tung Chau Street Room 1001, Cloud Tower Tai Kok Tsui Kowloon 999077 Hong Kong
- USA Business Address (Warehouse & Customer Support): 2750 Gilmore Lane, Oroville, CA 95966, USA
- We are a US-focused auto parts retailer operated by a Hong Kong registered company, with fulfillment and customer support in the United States.